Shipping policy

Shipping Policy

Last updated: 06th June 2025

Thank you for shopping with Structroneex. We are proud to serve customers worldwide and are committed to ensuring your order is processed, shipped, and delivered as quickly and securely as possible.

1. Order Processing

Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. Once shipped, you will receive a confirmation email with tracking information.

Processing time may extend slightly during high-volume periods (e.g., holiday seasons, promotions).

2. Global Shipping & Delivery Times

We ship worldwide using a trusted network of fulfillment partners and international carriers.

Region Estimated Delivery Time
North America (US, Canada, Mexico) 5–10 business days
Europe (EU & UK) 6–12 business days
Asia (China, Japan, SEA) 6–14 business days
Australia & New Zealand 5–10 business days
Middle East & Africa 8–18 business days
Latin America 10–20 business days
Remote Islands & Territories 12–25 business days

Please note: Delivery times may vary depending on the shipping method selected, destination customs processing, and local courier services.

3. Shipping Partners

We collaborate with a diverse global network of logistics and delivery providers, including but not limited to:

  • DHL Express

  • FedEx

  • UPS

  • Aramex

  • Australia Post

  • USPS

  • Royal Mail

  • La Poste

  • Canada Post

  • SF Express

  • Cainiao Global

  • Correos (Spain)

  • Yamato / Japan Post

  • J&T Express

  • Ninja Van

  • PostNL

  • Skynet Worldwide Express

  • Various local last-mile delivery partners

4. Shipping Costs

Shipping fees are calculated at checkout based on destination, order weight, and selected shipping method. We offer free or discounted shipping promotions on selected items or order thresholds.

5. Tracking Your Order

Once your order is shipped, you’ll receive an email with your tracking number and a link to track your parcel in real-time. It may take up to 48 hours for tracking details to update.

6. Duties, Taxes & Customs

Import taxes, duties, and other fees may be applied by your local customs authority. [Your Store Name] is not responsible for these charges. They are the responsibility of the customer and are not included in the product or shipping cost.

7. Shipping Address Accuracy

Please double-check your shipping details before completing your purchase. We are not responsible for delivery issues due to incorrect or incomplete addresses.

8. Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, lost, or arrives damaged, please contact us at info@structroneex.com within 7 days of the expected delivery date. Include your order number and any relevant photos for faster resolution.

9. Questions or Support?

We’re here to help! If you have any questions or special delivery requests, reach out to us:

📧 Email: contact@structroneex.com
🌍 Customer Service Hours: Monday–Friday, 9AM–6PM (AET)
📦 Warehouse Locations: Multiple global fulfillment hubs